Call Center Manager–RightSource Pharmacy

Company: Company Confidential
Location: Tempe
Posted on: December 26, 2008

Job Description:
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation’s largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services – through traditional and consumer-choice plans – to employer groups, government-sponsored plans, and individuals. Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.

Role: Service Operations Manager Assignment: Call Center Manager–RightSource Pharmacy Location: Tempe, AZ Are you a fit? Are you an analytical thinker and an experienced leader? Would you enjoy using your business knowledge to help coordinate and lead a department of associates?

Assignment Capsule : As a service operations manager you will: design and manage the execution of departmental plans and objectives to ensure efficient and effective business processes. You will help with strategic planning, budgeting, business improvement and development of staff, and you will provide coaching and feedback to enhance the contribution, competencies and performance of associates. Act as a liaison between operational and functional areas, sales, group executives, and the internal support team to identify and address barriers cross-functionally Provide ongoing coaching and feedback to enhance the contributions, competencies, and performance of associates Lead large scale implementation of projects and processes to help solve complex organizational problems Provide guidance to a team of 5-10 Frontline Supervisors who manage the day-to-day operational activities for their teams

Key Competencies Builds Human Capital: You deliver current, direct, complete and actionable feedback to associates to support continuous learning and growth; while ensuring that diverse perspectives are widely held, modeled and promoted. By selecting, deploying, developing and rewarding diverse talent, you are able to foster Humana’s strategy and meet business requirements.

Communication: You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience. Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.

Problem Solving: You are a problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.

Role Essentials : Bachelor’s Degree in Business, Finance, Operations or related fields Progressive operational experience in a formal or informal leadership role, preferably with some tenure at a fortune 100 company Leadership experience over a large metric-intensive operational unit with a span of control between 80 to 100 associates

Role Desirables : Certification with SixSigma and/or the Project Management Institute is very helpful Prior experience in a health care or insurance setting highly desired

Reporting Relationships: You will have 5-10 direct reports, and you will report to a Director. This area is under the leadership of the SVP & Chief Operating Officer.

Keywords: Company Confidential, Phoenix, Call Center Manager–RightSource Pharmacy, Office, Tempe, Arizona

Customer Service Representative to $28 K+ Call Center

Company: Company Confidential
Location: Phoenix
Posted on: December 31, 2008

Job Description:
Rewarding position as bilingual customer service representative for growing organization. This well known global company offers great pay and advancement opportunities . Successful candidates will be personable, possess great work ethic and great people skills. In this inbound call center you will assist members and provide exceptional customer service. Apply for this great position as a bilingual customer service representative today!

Keywords: Company Confidential, Phoenix, Customer Service Representative to $28 K+ Call Center, Sales and Marketing, Phoenix, Arizona

Call Center Sales and Customer Service up to 27K+

Company: AppleOne
Location: Phoenix
Posted on: January 8, 2009

Job Description:
Terrific opportunity for a professional individual ready to move ahead in a great career. As a call center customer service/sales representative for this well known, prestigious company, you will be responsible for provide outstanding customer service, receiving inbound calls and making some outbound calls to assist potential members. Must possesses a minimum of two Year experience performing customer service or sales within a call center environment and possess outstanding customer service skills. Top compensation and a rewarding work environment. Apply today!

Keywords: AppleOne, Phoenix, Call Center Sales and Customer Service up to 27K+, Finance, Phoenix, Arizona

Call Center Rep. – Good Hours

Company: Company Confidential
Location: Scottsdale
Posted on: January 3, 2009

Job Description:
This call center rep. Position Features: good hours fun environment great company Immediate need for call center representative seeking good hours, fun environment and a great company. Must be bilingual, have great communication skills and be customer orientated. Successful candidate will be responsible for taking surveys , execute call numbers and getting results for television/radio company. Great benefits. Apply for this great position as a call center rep. today!

Keywords: Company Confidential, Phoenix, Call Center Rep. – Good Hours, Sales and Marketing, Scottsdale, Arizona

Call Center Sales and Customer Service up to 27K+

Company: Company Confidential
Location: Phoenix
Posted on: January 10, 2009

Job Description:
Terrific opportunity for a professional individual ready to move ahead in a great career. As a call center customer service/sales representative for this well known, prestigious company, you will be responsible for provide outstanding customer service, receiving inbound calls and making some outbound calls to assist potential members. Must possesses a minimum of two Year experience performing customer service or sales within a call center environment and possess outstanding customer service skills. Top compensation and a rewarding work environment. Apply today!

Keywords: Company Confidential, Phoenix, Call Center Sales and Customer Service up to 27K+, Sales and Marketing, Phoenix, Arizona

Call Center Rep. – Good Hours

Company: AppleOne
Location: Scottsdale
Posted on: January 1, 2009

Job Description:
This call center rep. Position Features:
good hours
fun environment
great company
Immediate need for call center representative seeking good hours, fun environment and a great company. Must be bilingual, have great communication skills and be customer orientated. Successful candidate will be responsible for taking surveys , execute call numbers and getting results for television/radio company. Great benefits. Apply for this great position as a call center rep. today!

Keywords: AppleOne, Phoenix, Call Center Rep. – Good Hours, Retail, Scottsdale, Arizona

Call Center Manager–RightSource Pharmacy

Company: Humana
Location: Tempe
Posted on: December 25, 2008

Job Description:
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation’s largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services – through traditional and consumer-choice plans – to employer groups, government-sponsored plans, and individuals.
Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.

Role: Service Operations Manager
Assignment: Call Center Manager—RightSource Pharmacy
Location: Tempe, AZ

Are you a fit?
Are you an analytical thinker and an experienced leader? Would you enjoy using your business knowledge to help coordinate and lead a department of associates?

Assignment Capsule

As a service operations manager you will: design and manage the execution of departmental plans and objectives to ensure efficient and effective business processes. You will help with strategic planning, budgeting, business improvement and development of staff, and you will provide coaching and feedback to enhance the contribution, competencies and performance of associates.
Act as a liaison between operational and functional areas, sales, group executives, and the internal support team to identify and address barriers cross-functionally
Provide ongoing coaching and feedback to enhance the contributions, competencies, and performance of associates
Lead large scale implementation of projects and processes to help solve complex organizational problems
Provide guidance to a team of 5-10 Frontline Supervisors who manage the day-to-day operational activities for their teams