Company: Volt Workforce Solutions
Location: Tempe, AZ 85283
Status: Temporary/Contract/Project
Salary: $12.00 – $12.01 Hourly DOE
Job Category: Customer Support/Client Care
Company: Volt Workforce Solutions
Address: 3020 E. Camelback Rd., Ste. 365, Phoenix, AZ 85016
Phone: 602/955-7750
Fax: 602/955-7288
Call Center Technical Support – Networking & Internet
Description:
Volt Technical Resources, the primary recruiting partner for 2Wire in Tempe(near Priest and Elliot) is seeking qualified Technical Support Representatives!
Level 1 and Level 2 Techs receive inbound calls at our client’s state of the art support center in Tempe, where they provide customers technical assistance setting up their home networks and accessing the Internet. Unlike other Technical Support positions, there is absolutely no selling, no upgrading services, and no quotas involved. All internal positions are posted so all our employees are given the first opportunity to apply. Many of our agents have moved into positions such as Quality Assurance Engineers, Systems Engineers, Systems Administrators, Product Trainers and Team Supervisors.
Are you a student or have a busy schedule? No Problem, we offer a variety of Full-Time shifts to accommodate your school schedule and family commitments.
We provide ongoing paid technical training to get you the experience you need, you provide the commitment!
Our Technical Support Agents start at $12/hr.
Ability to earn Monthly Performance Bonuses!
Medical & Dental Benefits after 30 days!
Employee Reward, Recognition & Development Programs!
Paid Ongoing Advanced Technical Training!
Opportunity for Career Advancement!
Variety of Full-Time Shifts to choose from!
Absolutely no selling or quotas involved!
Candidates have the ability to become an employee of 2Wire!
The advantages of this include:
3-weeks of paid time off
6 Regular Holiday & 5 Floating Holidays
Tuition Reimbursement
Home internet reimbursement
Exceptional medical benefits and dental benefits
401(K)
Requirements:
A working knowledge of the following topics (you must be able to pass a technical exam covering these topics):
- TCP/IP and home networking
- Hardware setup
- IP Addresses
- Wireless Router Settings
- Windows OS Navigation
- DOS Commands
Location: Tempe, AZ
Type: CONTRACT
Duration: Temp to Hire
Pay Rate: $12.00 – $12.01 Hourly DOE
Contact:
Volt Technical Resources
Volt Workforce Solutions
3020 E. Camelback Rd., Ste. 365
Phoenix, AZ 85016
PH: 602/955-7750
FX: 602/955-7288
Technical Support – Networking and Internet (Call Center)
Description:
Volt Technical Resources, the primary recruiting partner for 2Wire in Tempe(near Priest and Elliot) is seeking qualified Technical Support Representatives!
Level 1 and Level 2 Techs receive inbound calls at our client’s state of the art support center in Tempe, where they provide customers technical assistance setting up their home networks and accessing the Internet. Unlike other Technical Support positions, there is absolutely no selling, no upgrading services, and no quotas involved. All internal positions are posted so all our employees are given the first opportunity to apply. Many of our agents have moved into positions such as Quality Assurance Engineers, Systems Engineers, Systems Administrators, Product Trainers and Team Supervisors.
Are you a student or have a busy schedule? No Problem, we offer a variety of Full-Time shifts to accommodate your school schedule and family commitments.
We provide ongoing paid technical training to get you the experience you need, you provide the commitment!
Our Technical Support Agents start at $12/hr.
Ability to earn Monthly Performance Bonuses!
Medical & Dental Benefits after 30 days!
Employee Reward, Recognition & Development Programs!
Paid Ongoing Advanced Technical Training!
Opportunity for Career Advancement!
Variety of Full-Time Shifts to choose from!
Absolutely no selling or quotas involved!
Candidates have the ability to become an employee of 2Wire!
The advantages of this include:
3-weeks of paid time of
6 Regular Holiday & 5 Floating Holidays
Tuition Reimbursement
Home internet reimbursement
Exceptional medical benefits and dental benefits
401(K)
Requirements:
A working knowledge of the following topics (you must be able to pass a technical exam covering these topics):
- TCP/IP and home networking
- Hardware setup
- IP Addresses
- Wireless Router Settings
- Windows OS Navigation
- DOS Commands
Location: Tempe, AZ
Type: CONTRACT
Duration: Temp to Hire
Pay Rate: $12.00 – $12.01 Hourly DOE
Contact:
Volt Technical Resources
Volt Workforce Solutions
3020 E. Camelback Rd., Ste. 365
Phoenix, AZ 85016
PH: 602/955-7750
FX: 602/955-7288
Customer Service for Aerospace Call Center
If you could design your ideal position, what would you include? The opportunity to use your skills and experience fully? To make a strategic contribution? Rewards and recognition for your contributions? Growth potential? Whether you are pursuing a contract or permanent placement, Manpower Professional knows how and where to make your plans come to life.
Customer Service Specialist needed for local Aerospace Company. Will provide constant customer interface to support order placement, tracking, or general inquiries about Aerospace products (product knowledge is necessary for position). Support a global customer base by prioritizing critical issues and utilizing tools and resources available to ensure customer requirements are met on time. Manage a high volume of phone, email, and fax inquiries with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
Must have strong experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint). SAP is highly desirable as is prior experience with aerospace industry products.
EOE
Besides gaining valuable experience, youll gain access to Manpower Professionals comprehensive benefits package including: Medical, Dental, Vision and Life. Plus, options are ala Carte. Vacation, holiday pay and generous incentive options. Competitive 401K with company match. Stock purchase plan. Access to online training. At Manpower Professional, our mission is to serve as trusted advisors in the changing world of work. Work with us and make a change for the better.
Email your resume
Please click here,or copy and paste the following link into your email browser, to email your resume.
mpresumesourcing.08275.479@manpowerna.aplitrak.com
At Manpower, our mission is to serve as trusted advisors in the changing world of work. Work with us and make a change for the better.
Technical Service Rep I – Call Center
General Dynamics C4 Systems recently established the General Dynamics C4 Systems Customer Service Organization. This organization is backed by a talented staff and a state-of-the-art database. The call center is designed to provide technical support to customers on product and service issues, specific contact information or to answer general inquiries into our products and systems. The call center is staffed 24 hours a day to assist customers.
Hours: For the training period: M-F, 7:30am-4pm (2wks to 1 month). After training period: Shifts available: Sun-Thurs: 1am-9:30am, 9am-5:30pm, 5pm-1:30am OR Tues-Sat: 1am-9:30am, or 9am-5:30pm, or 5pm-1:30am. The General Dynamics C4 Systems Customer Service Organization is backed by a talented staff and a state-of-the-art database. The Call Center is designed to provide technical support to users of Decision Systems’ products and systems. In addition, the Call Center fields general inquiries and contact information. The call center is staffed 24/7. The Candidate will be responsible for the following: Handle calls from customers regarding the products and its services. Provide troubleshooting procedures to customers with issues regarding the malfunctioning of these products. Coordinate the resolution of customer issues with organizations internally and externally to the organization. Perform modification to a customer billing profile, customer account information, and/or customers products. Gray and black lists products as required. Serve as a point of contact for all customers calling center. Identify and escalate problems or issues to the appropriate operations, technical, marketing representative, or management as necessary. Track customer calls in a call tracking system(s) to monitor types of calls and resolutions. Must be able to understand complex technical issues and explain these issues in easy simplistic terms. Must interface with other call centers when required. Perform outbound calls as necessary. Perform outbound customer satisfaction calls. First line person to resolve billing questions or disputes. Must be articulate with strong oral and written communication skills. Must be able to work "shift work". Perform other tasks and duties as assigned by management. Specific Knowledge B.S./B.A. in Business, Marketing, Liberal Arts, or equivalent with 1-2 years experience. Or 3-4 years Customer Service Rep (CSR) experience in cellular, wireless, telecom or service industry. Previous experience as a CSR in a call center, preferably in cellular, wireless, or other service based industries. Previous business operations experience desired. Knowledge and familiarity with cellular billing systems. Previous experience working with government agencies. Strong PC knowledge including the MS Office Suite of applications.Applicant must be capable of obtaining a US Security Clearance. Applicant must be capable of obtaining a US Security Clearance.
Applicant must be capable of obtaining a US Security Clearance.
Applicant must be a US Citizen.
Job Summary
Location : Phoenix, AZ 85050
Job Type : Full Time
Employee : Relevant Work Experience 2+ to 5 Years
Education Level : Bachelor’s Degree
Career Level : Manager (Manager/Supervisor of Staff)
Salary : 60,000.00 – 75,000.00 USD /year plus bonus potential up to 15% and great benefits
Telemarketing Call Center Product Manager
About the Job
Our Client is a full service supplier of outsourced call center services to Fortune 500 and 1,000 companies looking for an applicant that is a self-starter and team player with a strong background in the call center industry.
Job Description/Responsibilities:
• Ability to facilitate, coordinate and manage the development and implementation of client programs by managing the projects through internal and external department resources in an effort to meet and exceed client key performance indicators.
• Act as the single point of contact for the client and applicable internal departments to meet the clients business needs and requests and act as client advocate and consultant.
• Develop strategic plan for client program and setting expectations, trending the client statistics and driving the relationship.
• Be able to extract client requirements and goals and set the proper expectations for meeting those goals.
• Maintain steady contact with each client account and ensure that all parties interested have the necessary information/tools required to meet key performance indicators.
STRONG SALES BACKGROUND IS A PLUS!!!!… Apply Here.
AllTell Wireless
CUSTOMER SERVICE REP (AHWATUKEE, AZ)
The focus of a Customer Service Representative in an Alltel call center
environment is first and foremost to provide a high quality customer experience
on each customer interaction. An Alltel CSR must appropriately engage and
connect with each customer on a personal level to create a great customer
service experience. Continued employment for this position is contingent upon
successful completion of the Alltel training process, which includes the New
Hire Training Assessment. Essential Job Duties and Expectations: Resolve
customer service inquiries and concerns regarding our products and services
(bills, coverage area, promotions, store locations and hours). Increase customer
satisfaction by offering alternative solutions and products. Retain customers
inquiring about canceling service. Gain and maintain product/service knowledge.
Sell product features and accessories. Assist in special projects and other
duties as assigned. Minimum sales goals must be achieved. Minimum Requirements:
Excellent telephone communication skills. Ability to focus on each individual
customer. Ability to demonstrate successful negotiation skills. Good defusing
techniques for difficult situations. Ability to work in a fast pace environment,
multi-task and make sound decisions. Ability to use proper discretion in
evaluating/elevating customer issues. Be a team player with a positive attitude.
Ability to appropriately engage customer. PC skills (Windows), 10-key and
keyboarding skills. Must be able to work flexible hours on a rotating schedule
including evenings, holidays and weekends. Also, overtime may be required.
Ability to meet sales goals. Education and Experience Requirements: High School
diploma or equivalent. 0 – 2 years total experience; 0 – 1 year customer service
and/or sales experience. College hours or a college degree may be substituted
for some experience as deemed appropriate. Desired Qualifications: 1 year of
customer service experience Sales experience Familiarity with wireless
communication products and services Key Words: customer service representative,
rep, call center, wireless, communication, telecommunications, satisfaction,
sales, commission, call center, technical customer service, customer support,
client care
Alltel is the nation’s 5th largest wireless provider and the home of America’s largest wireless network. We’re more than 15,000 fun, energetic people working together with fresh ideas, diverse perspectives and new ways of thinking to serve each other and our customers. We are proud to be headquartered in Little Rock, Arkansas. In order to serve our more than 12 million customers, we have locations across the nation.
If you are interested in a challenging and rewarding career that offers competitive compensation, outstanding benefits, and career paths that encourage your success, then come explore what Alltel has to offer for you!
AllTell Wireless – FINANCIAL SVC & ACTIV PROC REP (AHWATUKEE, AZ)
The focus of a Financial Services & Activation Processing Representative in
an Alltel call center environment is to analyze accounts and collect aged
receivables, process orders received by phone and e-mail from business reps,
retail reps and agents. Activate new wireless service and provision features;
monitor credit approval queues and evaluate credit-worthiness of new consumers;
access and update customer accounts through computer based systems with the
customer on the phone; perform account maintenance functions such as rate plan
and feature changes; troubleshoot errors impacting activation and account setup.
Respond to agent questions, complaints and problems. Other duties as assigned.
Continued employment for this position is contingent upon successful completion
of the Alltel training process, which includes the New Hire Training Assessment.
Essential Job Duties and Expectations: Handle customer calls in a high quality
manner in a fast paced inbound/outbound call center environment. Follow
established guidelines to collect and analyze information to create resolution
alternatives aimed at reducing risk and increasing revenue. Contact customers
manually or via the auto dialer to resolve non-payment issues and research and
negotiate payment arrangements. Access and update customer accounts in computer
billing system. Review bills and explain fees and charges for service. Determine
when service suspension and/or disconnect is appropriate and initiate
accordingly. Gain and maintain product/service knowledge, telephony technology
knowledge and industry updates. Must achieve revenue collection goals. Good
organizational and prioritization skills. Analytical ability for
trouble-shooting situations is essential. Minimum Requirements: Good telephone
and communication skills (verbal and listening), with highly effective
interpersonal skills to interface with and focus on Alltel customers. Ability to
manage multiple priorities in a fast paced environment. Proficiency in operating
a Windows PC. Must be able to work flexible hours on a rotating schedule
including evenings and weekends. Ability to meet collection goals. Education and
Experience Requirements: High School diploma or equivalent. 0 2 years total
experience; 0 1 year customer service and/or sales experience. College hours or
a college degree may be substituted for some experience as deemed appropriate.
Desired Qualifications: Demonstrated enthusiastic customer interaction with good
negotiating skills. Display of competent multi-tasking skills and takes
initiative in diffusing challenging customer contacts. Ability to work in a team
environment, make sound decisions and use proper discretion in handling customer
issues within company guidelines. 6 months experience with multi-line telephone
communication skills in customer service, consumer credit, collections and/or
sales. Familiarity with commercial credit bureau reports, credit scoring, the
Equal Credit Opportunity Act and Fair Credit Reporting Act. Working knowledge of
collection practices including bankruptcies. Bilingual (English/Spanish) skills
a plus. Keywords: financial services representative, call center, rep, wireless,
communications, telecommunications, customer service, collect, revenue
collection, inbound, outbound, payment, multi-line telephone, credit bureau,
bilingual.
Alltel is the nation’s 5th largest wireless provider and the home of America’s largest wireless network. We’re more than 15,000 fun, energetic people working together with fresh ideas, diverse perspectives and new ways of thinking to serve each other and our customers. We are proud to be headquartered in Little Rock, Arkansas. In order to serve our more than 12 million customers, we have locations across the nation.
