Job: Patient Acct Rep II – Call Center

Mayo Clinic

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Jobing Description

Patient Acct Rep II – Call Center
Date: Jan 14, 2009
Location: Phoenix, AZ, US
The Patient Financial Services Representative will work with staff, patients, insurance companies, physicians, and other allied health staff to ensure that all procedures are taken in the positive reimbursement for Mayo Clinic Scottsdale. This reimbursement must occur within the required timeframe as outlined by the government, contractual agreements, or institutional guidelines. This individual must demonstrate the ability to bill and follow-up Clinic or Hospital account receivables.
Department: Patient Financial Services Call Center

Skills / Requirements

Qualifications:
Minimum of 3 years experience in Admissions, Registration, Insurance Verification, Business Office or Healthcare environment preferred. High school education or GED equivalent required. Excellent organizational skills. Excellent customer service, communication and interpersonal skills. Proficiency in Microsoft computer applications required. 1 year Medical Office or Hospital Billing Experience preferred.
Previous Call Center experience in a Health Care environment with the understanding of insurance contracts, billing knowledge and demonstrated computer skills required.

Job: Customer Service Specialists

Coventry Health Care

Learn More About Coventry Health Care

Jobing Description

Coventry Health Care – a Fortune 500 Company, is a progressive, expanding, recognized leader in managed health care, providing a full range of managed care products.
We are currently hiring for a class February 23rd!
CUSTOMER SERVICE SPECIALISTS: We currently have multiple openings in our beautiful Scottsdale facility for Customer Service Specialists. This position provides comprehensive service for both health care members and providers in a call center environment.
Responsibilities include: answer incoming calls and responding to eligibility, medical, dental and pharmacy inquiries along with documentation of call while meeting corporate quality and production standards.

Skills / Requirements

High School diploma or equivalent required
Requires two years of customer service experience and/or healthcare claims processing experience, preferably in a call center setting
Good analytical, math, and problem-solving skills PC experience required, including use of company software packages and applications
Proficient keyboarding skills
Ability to handle multiple tasks
Strong written and verbal communication skills
Previous healthcare industry and/or corporate health insurance experience preferred
Ability to articulate and interpret complex insurance benefit provisions
Knowledge of medical/health care terminology preferred

Important Notes

Coventry Health Care is an Affirmative Action / Equal Opportunity Employer, and we are committed to building a talented and diverse team. To be considered a candidate for the position, you must apply online at our career center located at www.cvty.com and click on careers, then search for requisition #108127. This position starts February 23rd!

Job: Section Head – Customer Service Center

Mayo Clinic

Learn More About Mayo Clinic

Jobing Description

Section Head – Customer Service Center
Date: Jan 14, 2009
Location: Scottsdale, AZ, US
To apply for this position, all applicants should visit: http://www.mayoclinic.org/jobs-rst/ and apply for posting number 22772 on the Rochester job posting site. Position may reside in Rochester, Florida, or Arizona.
The Section Head of Mayo Clinic Customer Service Center provides multi-site management support for over 200 staff responsible for self-pay collections, financial counseling and patient inquiry across the three Mayo Group Practices and Mayo Health System. Incumbent should possess significant change management, staff development, quality and productivity metric development and strong leadership experience. Prior call center management experience is desirable. Duties include: Provides direction to professional and supervisory staff within the Mayo Clinic Revenue Cycle. Participates in strategic planning for the Enterprise Revenue Cycle. Translates the Mayo Clinic and departmental vision into meaningful and effective responses and results. Delegates responsibility and authority to carry out work. Manages multiple functions and serves as a resource with oversight in day to day activities. May manage multi-site operations. May possess technical knowledge appropriate to functions being managed with additional knowledge in other functions including professional management. Participates in the identification of opportunities to improve processes and to act as a catalyst for realizing these improvements. Acts as a facilitator and generator of new ideas and a mediator on difficult issues. Brings awareness of current external environment issues. Participates in the overall management of the Enterprise Revenue Cycle by chairing and serving on Enterprise projects/groups, task forces, councils and committees. Serves as a liaison between sections and other departments and agencies inside and outside Mayo. Creates customer service driven sections and fosters collaboration with physician and administrative colleagues. Builds teamwork within the Enterprise Revenue Cycle. Participates in retention planning initiatives. Travel required as assignments warrant.
Department: Enterprise Revenue Cycle

Skills / Requirements

Qualifications:
Bachelors degree and 10 years experience which includes at least five years in general leadership required
Masters degree preferred.
Prefer health care revenue cycle leadership, and/or patient access systems experience.
Benefit Eligibility: Yes
Posting Begin Date: 11/02/2008
Posting End Date: Until Filled
Employment Type: Exempt
Hours/2-Weeks: 80
Schedule: Days
Shift: 8
Building: To Be Determined- May reside in Rochester, Florida, or Arizona
Salary: Salaried – Education, experience, and tenure may be considered along with internal equity when job offers are extended.

Job: Market Research Call Center Supervisor

Market Solutions Group Inc

Learn More About Market Solutions Group Inc

Jobing Description

Market Solutions Group Inc., is seeking an enthusiastic supervisor for our fun, dynamic survey and opinion research phone center
Responsibilities:
- Providing hands-on supervision for a diverse staff of up to 50 research associates
- Managing day to day quality control and data collection activities
- Creating and implementing bonus and incentive programs
- Training, mentoring and supporting our associates to ensure quality and efficiency
Qualified candidates will have experience supervising a staff in a market research and/or call center environment and be GREAT with people
Evening and weekend availability is a must!
The ability to read and speak fluent Spanish – a PLUS!
Benefits include: Medical, Dental, 401K, Holidays, Paid Vacation as well as a competitive salary
Please submit resumes by mail, fax or e-mail to:
Market Solutions Group
5111 N Scottsdale Rd. Ste. 204
Scottsdale, AZ 85250
FAX: 480-393-1100
E-mail: Bfischer@marketsolutionsresearch.com